Refund & Return Policy
Website Name: Grace Look Shop
Website URL: https://gracelook.shop/
Email: info@gracelook.shop
Location: United Kingdom
Returns
At Grace Look Shop, we want you to be satisfied with your purchase.
You may request a return within 14 days of receiving your order, provided the product is eligible for return and meets the conditions below.
Returned products must:
- Be unused and unopened
- Be in their original packaging
- Include all original labels and accessories
- Be in a resalable condition
- Include proof of purchase or order details
Beauty & Cosmetic Products
For hygiene and safety reasons, opened, used, or unsealed beauty and cosmetic products may not be eligible for return unless the product is faulty, damaged, or incorrect.
Please check product ingredients carefully before opening or using a product, particularly if you have allergies or sensitive skin.
Damaged or Incorrect Items
If your order arrives damaged, defective, or contains the wrong product, please contact us at info@gracelook.shop as soon as possible.
Please provide your order number and photographs of the product and packaging where appropriate.
We will review the issue and, where applicable, offer a replacement or refund.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Refund processing times may vary depending on your payment provider or bank.
Return Shipping
Unless the item is faulty, damaged, or incorrect, the customer may be responsible for the cost of returning the product.
We recommend using a tracked delivery service when returning an item, as we cannot be responsible for returns that do not reach us.
Non-Returnable Items
Certain products may not be eligible for return for hygiene and safety reasons, including products that have been opened, used, or unsealed, except where required by applicable UK law.
Your Statutory Rights
Nothing in this policy affects your statutory rights under UK consumer protection law.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Grace Look Shop
Website: https://gracelook.shop/
Email: info@gracelook.shop
Location: United Kingdom