Privacy Policy
Website Name: Grace Look Shop
Website URL: https://gracelook.shop/
Email: info@gracelook.shop
Location: United Kingdom
Introduction
Grace Look Shop respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
a) Personal Information
When you place an order, create an account, contact us, or subscribe to our communications, we may collect:
- Full name
- Email address
- Phone number
- Billing address
- Delivery/shipping address
- Account and order details
b) Technical Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Time zone
- Pages visited
- Website interactions
- Referring website or source
c) Order and Transaction Information
When you purchase beauty or cosmetic products from Grace Look Shop, we may collect information relating to:
- Products purchased
- Order number
- Order date
- Delivery information
- Billing information
- Payment status
Payment card and other sensitive payment details may be processed securely by our third-party payment providers. We do not normally store complete payment card details on our website.
Information We Collect
We may use your personal information to:
- Process and fulfil your orders
- Arrange delivery of beauty and cosmetic products
- Process payments and refunds
- Provide order confirmations and delivery updates
- Respond to customer enquiries and requests
- Manage your customer account
- Provide customer support
- Improve our website, products, and services
- Monitor website performance and security
- Prevent fraud and unauthorized transactions
- Send promotional or marketing communications where you have provided appropriate consent
We only use your personal information for purposes that are relevant to our business and permitted under applicable UK data protection laws.
Marketing Communications
If you choose to subscribe to our marketing communications, we may send you information about:
- New beauty and cosmetic products
- Special offers and promotions
- Discounts
- Seasonal collections
- Other Grace Look Shop updates
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at info@gracelook.shop.
Sharing Your Information
We do not sell or rent your personal information to third parties.
We may share relevant information with trusted service providers where necessary to operate our business, including:
- Payment processing providers
- Delivery and courier companies
- Website hosting providers
- Website and technical service providers
- Email and communication service providers
- Fraud prevention and security providers
These third parties may only process your information where necessary to provide their services or where required or permitted by law.
Data Security
We take reasonable and appropriate technical and organisational measures to protect your personal information against unauthorized access, alteration, disclosure, loss, or misuse.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business records, meeting legal and accounting requirements, and resolving disputes.
When personal information is no longer required, we will take reasonable steps to securely delete or anonymize it.
Your Privacy Rights
Under applicable UK data protection laws, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Object to certain types of processing
- Request restriction of processing in certain circumstances
- Withdraw consent where processing is based on consent
- Request a copy of certain personal information in a portable format
If you would like to exercise any of these rights, please contact us at:
Email: info@gracelook.shop
We may need to verify your identity before processing certain requests.
Cookies
Grace Look Shop may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.
Cookies may be used to:
- Remember your preferences
- Keep products in your shopping basket
- Support website functionality
- Understand website traffic and usage
- Improve website performance
- Support relevant marketing activities
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
Third-Party Websites
Our website may contain links to third-party websites, services, or payment providers.
Grace Look Shop is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any third-party website you visit.
Children's Privacy
Our website is intended for general consumers and is not specifically directed at children. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.
Any updated version will be published on this page. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Grace Look Shop
Website: https://gracelook.shop/
Email: info@gracelook.shop
Location: United Kingdom