Shippping Policy

Website Name: Grace Look Shop
Website URL: https://gracelook.shop/
Email: info@gracelook.shop
Location: United Kingdom

Overview

At Grace Look Shop, we aim to deliver your beauty and cosmetic products safely and promptly. This Shipping Policy explains our order processing and delivery arrangements.

Order Processing

  • Orders are normally processed within 1–2 business days.
  • Orders are not normally processed on weekends or UK public holidays.
  • You will receive an order confirmation after placing your order.
  • A dispatch confirmation will be sent once your order has been shipped.

Delivery

We currently offer delivery within the United Kingdom.

  • Standard Delivery: 2–4 business days
  • Express Delivery: 1–2 business days, where available

Delivery times are estimates and may vary due to courier delays, weather, or other unforeseen circumstances.

Shipping Costs

Shipping charges are calculated at checkout based on your order and selected delivery method.

Free delivery may be available during selected promotions or on qualifying orders.

Order Tracking

Where tracking is available, you will receive tracking information by email after your order has been dispatched.

Delivery Issues

Please make sure your delivery address and contact details are correct when placing your order.

Grace Look Shop is not responsible for delays caused by incorrect address information, courier disruptions, severe weather, or circumstances beyond our reasonable control.

If your order is significantly delayed or does not arrive, please contact us at info@gracelook.shop.

Damaged Parcels

If your order arrives damaged, please contact us as soon as possible with your order number and photographs of the damaged packaging and products.

We will review the issue and, where appropriate, arrange a replacement or refund.

Failed Delivery

If delivery cannot be completed because of an incorrect address or other customer-related issue, the courier may attempt redelivery or return the parcel to us. Additional delivery charges may apply where appropriate.

International Shipping

We currently primarily ship within the United Kingdom. If international delivery becomes available, additional delivery charges, customs duties, and taxes may apply.

Changes to This Policy

We may update this Shipping Policy from time to time. Any changes will be published on this page.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Grace Look Shop
Website: https://gracelook.shop/
Email: info@gracelook.shop
Location: United Kingdom