Overview

At Graclook.shop, we strive to ensure your satisfaction with every purchase you make from us. However, we understand that there may be circumstances where you may need to request a refund. This Refund Policy outlines the conditions under which refunds are available and the process for requesting a refund.

1. Eligibility for Refunds:

• Damaged or Defective Items: If you receive a damaged or defective item, you may be eligible for a refund or replacement. Please contact us within 7 days of receiving the item to initiate the refund process. We may request photographic evidence of the damage or defect for our records.
• Incorrect Item Received: If you receive an incorrect item that differs from what you ordered, you are eligible for a refund or exchange. Please notify us within 7 days of receiving the item, and we will provide instructions for returning the incorrect item and receiving a replacement or refund.
• Non-Delivery: If you do not receive your order within the specified delivery time frame, please contact us. We will investigate the issue and provide you with options for a refund or reshipment of the order.

2. Items Not Eligible for Refunds:

• Change of Mind: We do not offer refunds for change-of-mind purchases or if you no longer want the item. Please ensure that you carefully review your order before completing the purchase.
• Custom or Personalized Items: Items that are custom-made or personalized according to your specifications are not eligible for refunds unless they are damaged, defective, or incorrect.

3. Refund Process:

• To request a refund, please contact our customer support team at contact@graclook.shop with your order details and reason for the refund request.
• Once your refund request is received and approved, we will provide you with instructions for returning the item(s) if necessary.
• Refunds will be processed within 7-10 business days after we receive the returned item(s) or upon approval of the refund request, depending on the payment method used for the original purchase.

4. Refund Method:

• Refunds will be issued using the original payment method used for the purchase. If the original payment method is not available (e.g., credit card expired), we may issue the refund via store credit or an alternative method.

5. Contact Us:

• If you have any questions or concerns about our Refund Policy, please contact us at gracelookltd@gmail.com. Our customer support team is here to assist you and ensure that you have a positive shopping experience with Graclook.shop.

By making a purchase from Graclook.shop, you agree to abide by the terms of this Refund Policy. This Refund Policy is subject to change without prior notice.